Terms & Conditions

At Red Rock Agency we advise that you read through the Terms and Conditions carefully because we have revised them recently. Our terms and conditions have been written in a clear and concise manner in order to avoid any confusion or difficulty. By agreeing to our terms and conditions you allow us to provide you with the security that we have pledged for.

SMS Terms & Conditions

By opting in to receive SMS from Red Rock Agency via a web form or other medium, you agree to receive SMS messages from us. This may include messages related to account notifications, marketing updates, campaign updates, project updates, and service reminders. Messaging frequency may vary. Message and data rates may apply.

To opt out at any time, reply STOP. For assistance, reply HELP or visit our website at
https://redrockagency.org/

For additional assistance you may contact us at sales@redrockagency.org or call (858) 828 3906.

Visit our Privacy Policy for privacy policy information and Terms and Conditions for Terms of Service.

Revision Policy

At Red Rock Agency, we provide unlimited revisions for our customers. We provide unlimited free revisions and our customers can ask to modify their marketing creatives, campaigns, or digital assets without any additional charges, presuming that the concept and scope remain the same. Our revision turnaround time is 48 hours.

Refund Policy

The unlimited free Revision Policy offered by Red Rock Agency not only ensures to provide customers with 100% satisfaction but also enables you to further improve/modify your initial marketing brief without any additional charge through your account area.

We will refund your complete order amount in case of any duplicate charge due to processing error.

A refund request within 48 hours of initial service completion can be submitted in case of any dissatisfaction from any digital marketing service provided to you by Red Rock Agency. If a request for a refund has not been submitted within the 48 hours, it shall be assumed by both parties that you are completely satisfied with the initial work.

The same refund policy is applicable for any Special/Combo packages as it is on any single packages.

Refund Process

As per the following arrangement, all requests for refunds will be fulfilled:

Any request for a refund made after 48 hours of initial samples delivery will not be eligible for any refund. If no request is made within that time period, complete customer satisfaction will be assumed.
If you have placed revisions on the provided samples, then no refund requests will be entertained.
We value your satisfaction. If, for any reason, we are unable to deliver the services as promised, you are entitled to a full refund. This policy is applicable only in instances where the services have not been provided.
We do not offer refunds under any circumstances including change of mind or dissatisfaction with our services.
Once digital marketing campaign work or marketing strategy development has commenced, refunds are not possible regardless of any issues or changes of mind.

Any and all refund requests will be subjected to approval or disapproval and Red Rock Agency reserves the right to approve or disapprove any request for a refund made by the customer on any policy violations and this may differ from project to project.

How to Claim Your Refund

Please ensure that you meet the following requirements in order to assure the approval of your refund request.

In order to claim your refund, you can specify your concern by contacting us via any of the following:

i. Phone: (858) 828 3906
ii. Live Chat: Click here to start chat now
iii. Email: sales@redrockagency.org

We will try to resolve your concern through our revision policy immediately, otherwise we will email you a refund request approval from our refund department.

However, after obtaining a refund, you would not be able to display any of the versions sent to you by the company and Red Rock Agency would obtain the rights to the creative work.

You agree that after the rights have been transferred to the company:

You will no longer have the right (directly or indirectly) to use any response or other content, work product, or media, nor will you have any ownership interest in it.
Red Rock Agency, working in collaboration with Government Copyright Agencies, may share copyright acquisition information for refunded creative work which will restrict the re-use of the work as original material in the future.

In case of any questions or concerns regarding our Refund Policy, please contact us at sales@redrockagency.org or call (858) 828 3906.

Account Area

A convenient way to communicate with us is through the Account Area and it is your sole responsibility to check it to address any concerns, queries, or additional instructions required by the team.

Not being able to check the Account Area or not using it enough are not adequate grounds for a refund. If you are having any issues with using the area, you are free to contact our customer support team for assistance at sales@redrockagency.org or (858) 828 3906.

Quality Assurance Policy

Our relationship with our clients means more to us than anything and is cherished. Therefore, we ensure the services that we provide are targeted towards providing maximum satisfaction to our clients.

We understand that every project has its own uniqueness, hence we never embark on your marketing campaign without doing prior research. For each project, we undertake thorough research to ensure uniqueness and quality in your marketing strategy and creative assets.

At Red Rock Agency, we aim to provide our clients with ready-to-use and error-free marketing assets and ensure that quality is maintained at every step.

100% Satisfaction Guarantee

At Red Rock Agency, we have always claimed our client’s satisfaction as our first priority. That is why when you ask us to make any amendments to your marketing creatives or campaigns, the team takes it as a challenge.

Our team works according to the specifications provided by you until you are 100% satisfied with the end result.

Delivery Policy

As per the date on the Order Confirmation, all service deliverables are delivered to the Account Area or via email.

We also send our clients an email informing them about their project delivery made to their specific account area.

All policies pertaining to revision and refund are subject to the date and time of delivery.

A reference number is provided as soon as the order is placed so that the customer is able to track the status of the order and post revisions against that reference number.

All customized services are delivered within 2 to 3 days of receiving your order via email.

Record Maintenance

Even if you have received the final files or reports, it does not mean that we erase your work and information from our database. We maintain records of your finalized work even after we have provided the final files.

If you ever require these files again, you may request them by contacting us at sales@redrockagency.org or (858) 828 3906.

Copyrights

Before your request for the final files, Red Rock Agency retains all the rights of all creative concepts which you view in My Account.

After requesting the final files, you reserve the right to coordinate with the copyright agencies to transfer copyrights to your business name if required.

Activation Fee

Dormant accounts (non-responsive for 30 days) may require an additional activation fee if resumed later than 30 days.

Photos, Images & Digital Content Policy

Red Rock Agency does not claim any right of ownership and only uses non-exclusive, royalty-free photos or images in its services.

All information regarding the royalty-free images, photos, or digital content used for custom orders will be kept in the company’s archive for a maximum of 6 months and will be removed from records after the specified time.

The royalty-free content is allowed for web use only. A separate subscription fee may apply if the customer wishes to use the content for printing purposes.

Red Rock Agency will not be held liable for any claim of ownership by a third party regarding any image, photo, or digital content used.

Customer Support

Red Rock Agency provides 24/7 customer support.

You may discuss your concerns and queries with our professionals by contacting us at:

(858) 828 3906
sales@redrockagency.org

Our 24-Hour Customer Support Center will assist you through the process and give prompt responses to your queries and concerns.

Note

Use of stolen credit cards is strictly prohibited and is considered a serious crime. We work in close collaboration with authorities to fight cyber crime and ensure that all fraudulent orders are reported to the relevant Federal and State Agencies.